Terms and Conditions

The following terms govern the use of this website. We refer to Independent Timber Merchants as “we”, “us”, or “ITM” and anybody accessing our site as “you”. Please read these terms carefully. By using or accessing our site you agree to our terms of use listed below.

General Disclaimer

While we try to ensure that the content of our site is free from error and omissions, we do not warrant its accuracy, adequacy or completeness or its suitability for your intended use.

All content on this site (including these terms of use) is subject to change at any time.

Liability

We disclaim, to the extent permitted by law, all liability or responsibility to anyone for any direct or indirect loss or damage that may result from the action or failure to act by anyone in reliance on the content of our website.

All content on this site (including these terms of use) is subject to change at any time.

Copyright

ITM owns all copyright, trade marks and other intellectual property in this site. Unless otherwise stated, everything on this site is protected by copyright.

You may not copy or display or distribute to third parties, or for commercial purposes, any part of this site without the express permission of ITM.

We welcome the use of our site for personal, non-commercial use, research or study so long as you acknowledge our copyright and intellectual property rights.

Links to other sites

Where we have provided some links to third party websites that may include hyperlinks to other sites, we do not endorse, check or approve of the third party sites. We have provided these for convenience only and are not responsible for the content or accuracy of materials on these third party sites. If you decide to access linked third party sites then you do so at your own risk.

Jurisdiction

This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand and the courts of New Zealand shall have non-exclusive jurisdiction.

Please also refer to our privacy policy for more information.

Privacy Policy

We respect your privacy and have therefore adopted these privacy guidelines to govern the relationship between you and us.

We are committed to the protection of your privacy and will respect the protection of it as much as possible in line with the requirements and obligations under the Privacy Act 2020.

What information do we collect?

We may collect personal information from you for the purposes of:

• Contacting customers;
• Providing goods and services to customers;
• Providing promotional and marketing materials to customers via e-mail;
• Responding to customer queries in relation to our products and services;
• Interaction with customers who utilise our Website;
• To better understand your needs, enabling us to improve our products and services;
• To make improvements to the Websites to enhance the user experience;
• Monitor the effectiveness of our advertising; and
• Fulfilling our Terms of Trade.

to provide you with products, services and information and to notify you about new products and services we think you will find interesting.

If at any stage you no longer wish to receive these notifications please notify us by e-mail at webmaster@itmmotueka.co.nz

If you chose not to provide information to us

You have the right to choose not to provide your personal information to us. This may affect the ability for us to provide you with products and services, and may mean that we cannot provide these to you at all.

We gather information

We gather information by you disclosing personal information on this website using our on-line store card & Building Business application form and when you send us an e-mail. We may collect the following type of information:

• Your name;
• Your e-mail address;
• Your mailing address;
• Your telephone number;
• The company or organisation you work for (if applicable); and
• Demographic information about you and/or your company or organisation.

When you provide your personal information to us, you agree for your data to be collected, processed and stored using third party customer relationship management software together with financial software, that to the best of our knowledge has security safeguards in place to protect your personal information. We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of these service providers.

We will retain the information you provide to us and this includes your contact details to enable us to verify transactions and customer details and to retain adequate records for legal and accounting purposes. This information is held on secure servers in controlled facilities and is stored for the length of time required for us to achieve the purpose for which we collect your personal information.

What we will not do

Except as expressly stated above, we will not under any circumstances sell, publish or give away information to others unless the law requires us to. However, we may give your personal information to our member stores for the sole purpose of them being able to provide to you goods and services, or relevant marketing information.

We may provide aggregate statistics about our customers to member stores and [X], however these statistics will not have any personal information which would identify you and are strictly for information purposes about our customers generally (and this aggregate statistics may relate to the demographic information we obtain from you and the goods and services you purchase from us)

Changing, Correcting and Updating Information

Under the Privacy Act 2020, you have the right at all times to access, amend or update your personal details. If you wish to access, amend or updated your personal details, or  do not want to receive any further communications from us please send us an email at webmaster@itmmotueka.co.nz or telephone us. Only specific employees of ITM are able to access your personal data. We will require proof of identity before we disclose any information to you.

Website – Cookies and Beacons

We use cookies on our Websites. Cookies are text files placed in your computer’s browser to collect Internet log information and visitor behaviour information, including storing your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information. Cookies can remain on your computer after you have exited from a website. However, once you choose to furnish the Websites with personally identifiable information, this information may be linked to the data stored in the cookie.

We may use web beacons on the Websites from time to time. Web beacons or clear gifs are small pieces of code placed on a web page to monitor the behaviour and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Changes to our privacy policy

We reserve the right to update or change this Privacy Policy at any time and you should check this Privacy Policy periodically so you are aware of how we are treating your personal information.

The changes will be effective from the time of posting the revised Privacy Policy. Your continued use of the service after we post any modifications to this Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Please contact us by email if you have any comments or questions about our privacy policy at webmaster@itmmotueka.co.nz.

Complaints

If you have any concerns about the way us collect, store and/or use your personal information, please contact our Privacy Officer: Philip Woolf – gm@itmmotueka.co.nz.  Alternatively, if you have any questions regarding this Privacy Policy, please contact our Privacy Officer.